Privacy Policy

Last updated: November 9, 2026

This page is the current version. Our policies change from time to time, so before you rely on a copy you saved or printed, check this page or ask us through our contact form to make sure you have our latest version.

This Privacy Policy explains how ring2order, LLC ("we", "us" or "our") collects, uses and shares personal information through ring2table™, a product of ring2order, LLC: the ring2table service, the ring2table dashboard, the booking pages and waitlist kiosks we run for restaurants, and this website (together, the "Service"). If you have questions, send them through our contact form.

1. Who this policy covers

Restaurant customers: businesses that sign up for ring2table, and the people who use their accounts.
Guests: people who book a table, join a waitlist or pay a deposit at a restaurant that uses ring2table. For guests, we handle information on behalf of the restaurant. The restaurant decides how it uses its bookings and guest records, and its own privacy policy also applies.
Website visitors: people who visit ring2table.com.

2. Information we collect

From restaurant customers

Account details such as name, email address and password (stored in hashed form).
Restaurant details such as business name, address, contact details, opening and booking hours, tables, floor plan, booking rules and deposit settings.
Billing information. Payments are processed by Stripe, our payment processor. We do not receive or store your full card details. Stripe shares with us details such as your name, email, billing address, subscription status and transaction records.

From guests who book or join a waitlist

Information a guest enters on a restaurant's booking page or waitlist kiosk, or gives the restaurant's staff, such as name, mobile number, party size, date and time, notes and answers to the restaurant's questions.
The guest's booking history at that restaurant, such as bookings, changes, cancellations, visits and no-shows.
For deposits and card holds: the amount and whether it was paid, refunded or charged. Guests enter their card details on Stripe's secure page. We do not receive or store full card details.

From website visitors

Basic technical information such as IP address, browser type and pages visited, collected by our hosting and security provider to keep the site secure and working.
Anything you send us, for example through our contact form.

3. How we use information

To take, change and cancel bookings, run waitlists and floor plans, and show bookings and guest records in the restaurant's dashboard.
To let guests change or cancel their booking through a private link.
To send guests text messages about their booking or waitlist place, such as confirmations, reminders and table-ready alerts. Guests can reply STOP to stop these messages.
To take deposits and card holds for the restaurant through Stripe.
To run accounts, process subscriptions and usage billing, and provide support.
To keep the Service secure, prevent fraud, spam and abuse, and fix problems.
To improve the Service, for example by reviewing bookings that were not handled well.
To comply with the law.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

Text messages. Guests who give a mobile number when they book a table or join a waitlist get texts about that booking or waitlist place only (for example a confirmation, a reminder, a change or cancellation, or "your table is ready"), sent by ring2table on behalf of the restaurant. Message frequency varies with your bookings. Message and data rates may apply. Reply STOP to stop texts or HELP for help. Booking a table does not sign you up for marketing texts. If a restaurant ever sends marketing texts, it does so from its own registered number and only with your separate consent. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. Mobile numbers are shared only with the service providers that deliver the texts.

4. Each restaurant's guest list stays with that restaurant

The guest information a restaurant collects through ring2table belongs to that restaurant.

Each restaurant sees only its own guests and bookings. If you book at two restaurants that use ring2table, neither one sees your booking at the other.
We never share a restaurant's guest list with other restaurants.
We never use a restaurant's guests to promote other restaurants, and we never let other restaurants market to them.
We do not run a diner app or restaurant directory that sends a restaurant's guests elsewhere. Guests book on the restaurant's own booking page, which shows the restaurant's name.

The restaurant the guest booked with, which sees only its own bookings, guests and messages.
Service providers that help us run the Service, including text messaging and mobile number checks (Twilio), database and file storage (Supabase), website hosting, security and spam protection (Cloudflare), web fonts (Google Fonts), and payment processing and sales tax calculation (Stripe).
Stripe, for guest payments: deposits and card holds are processed by Stripe for the restaurant's own Stripe account. Stripe's privacy policy applies to the card details guests give it.
Legal and safety: when required by law, or to protect the rights, safety and property of our customers, guests, the public or us.
Business transfers: as part of a merger, acquisition or sale of assets, with the information remaining subject to this policy.

6. How long we keep information

Bookings and guest records are kept while the restaurant's account is active, so the restaurant can review its history, and for a reasonable period afterwards unless the restaurant asks us to delete them sooner.
Account, billing and payment records are kept for as long as needed for tax, accounting and legal purposes.

7. Security

We use reasonable technical and organizational safeguards, including encrypted connections, access controls that limit each restaurant to its own data, and restricted access for our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Cookies

This website does not use advertising or analytics cookies. We may count page visits with a cookieless tool such as Cloudflare Web Analytics, which does not track you across other websites; it tells us things like which pages are visited, the referring site and the country, but not who you are. Our hosting provider may set strictly necessary cookies for security, and our forms use a Cloudflare check to stop spam. The ring2table dashboard and waitlist kiosks use browser storage to keep you signed in. Stripe's checkout may use its own cookies, described in Stripe's privacy policy.

9. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete or get a copy of your personal information, and to object to or limit some uses of it. California residents have these rights under the California Consumer Privacy Act.

Restaurant customers can update most information in the dashboard or contact us.
Guests should contact the restaurant they booked with. You can also send us a message through our contact form, and we will pass your request to the restaurant or help where we can.

To make a request, use our contact form and choose "Privacy request". We may need to verify your identity first. We will not treat you differently for using your rights.

10. Children

The Service is meant for businesses and is not directed to children under 13. We do not knowingly collect personal information from children through this website.

11. Where information is processed

We are based in the United States, and information is stored and processed in the United States. Some of our service providers may also process information in other countries as part of providing their services to us.

12. Changes to this policy

We may update this policy. We will change the "Last updated" date above and, for significant changes, notify restaurant customers by email or in the dashboard.

13. Contact

ring2order, LLC
Customers: our contact form.
Everyone else: our contact form.