Refund Policy
Last updated: November 9, 2026
This page is the current version. Our policies change from time to time, so before you rely on a copy you saved or printed, check this page or ask us through our contact form to make sure you have our latest version.
ring2table is a product of ring2order, LLC, and you buy it directly from us. Payments are processed by Stripe, and we handle all billing questions and refunds ourselves.
Cancelling your subscription
- You can cancel your ring2table subscription, or any add-on, at any time from your account (Settings, Billing) or through our contact form.
- Cancellation takes effect at the end of your current billing period. You keep full access until then, and you will not be charged again.
- We do not give partial refunds for the unused part of a billing period, except where the law requires it or where this policy says otherwise.
Refund requests within 14 days
If you are not satisfied, you can ask for a refund within 14 days of a payment. We review every request and reply within 3 business days. Approved refunds go back to your original payment method.
Done-for-you setup
If you paid for optional setup by our team, the fee can be refunded within 14 days of payment if we have not yet started your setup. Once setup work has started, it is non-refundable except where the law requires otherwise.
Guest deposits, card holds and no-show fees
This policy covers only what restaurants pay us. Deposits, card holds and no-show or late-cancellation fees that guests pay go straight to the restaurant's own Stripe account. ring2table takes no percentage of them and never holds them, so we cannot refund them. Refunds of guest payments follow the restaurant's own policy, shown when the guest booked. Guests should contact the restaurant with any questions.
Billing errors and duplicate charges
If you were charged twice, charged the wrong amount, or charged after cancelling, contact us and we will correct it and refund the incorrect amount.
How to request a refund
- Send your request through our contact form with the date and amount of the charge.
- You can see your invoices and payment details any time under Manage billing in your ring2table dashboard.
Your legal rights
Nothing in this policy affects any rights you have under the consumer laws that apply to you.
Contact
ring2order, LLC
Customers: our contact form.
Everyone else: our contact form.