Terms of Service

Last updated: November 9, 2026

This page is the current version. Our policies change from time to time, so before you rely on a copy you saved or printed, check this page or ask us through our contact form to make sure you have our latest version.

These Terms of Service ("Terms") are an agreement between you and ring2order, LLC, a New Mexico limited liability company based in the United States ("we", "us" or "our"). ring2table™ is a product of ring2order, LLC. These Terms cover your use of the ring2table service, the ring2table dashboard and this website (together, the "Service"). By creating an account, buying a subscription or using the Service, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you have authority to bind that business, and "you" means that business.

1. The Service

ring2table is table booking software for restaurants, provided as an online service (software as a service). It is operated by ring2order, LLC.

With ring2table you can:

• take bookings on your own online booking page, which you link from your website and social media and which shows your restaurant's name;
• manage your floor plan and tables, including tables that can be joined for larger parties, and set your own rules for large groups;
• run a walk-in waitlist, including a waitlist kiosk on a tablet;
• send guests text messages about their booking or waitlist place (see section 16);
• with the payments add-on, ask guests for a deposit or a card hold, paid into your own Stripe account (see section 17).

The Service is a business tool for restaurants. It is not intended for personal, family or household use.

2. Your account

• You must give accurate information when you sign up and keep it up to date.
• You are responsible for keeping your login details secure and for everything that happens under your account, including on shared devices and waitlist kiosks.
• Tell us straight away if you think your account has been used without permission, through our contact form.

3. Your responsibilities

• Settings. You are responsible for the accuracy of your opening and booking hours, tables, floor plan, party sizes, large-group rules, booking questions, deposit and card hold settings, and any other settings. The Service relies on this information.
• Checking bookings. Software can make mistakes. You should check your bookings and waitlist, and you remain responsible for your food, your service and your dealings with your guests.
• Notices and consents. You are responsible for giving any notice and getting any consent that the laws where you operate require for guests to receive text messages about their bookings, and for collecting deposits, card holds and no-show fees.
• Lawful use. You may not use the Service for anything unlawful, harmful or misleading, to send marketing texts without the consent the law requires, or to interfere with or try to gain unauthorized access to the Service.

4. Payment and taxes

You buy ring2table directly from ring2order, LLC. Payments are processed by our payment processor, Stripe. We do not receive or store your full card details. Questions about billing, refunds and charges are handled by us: send them through our contact form.

• Plans and prices. ring2table is one flat monthly plan, with optional add-ons. There are no per-guest or per-booking fees. Current prices for the plan, every add-on and any optional setup are shown on our pricing page. The price that applies to you is the one shown at checkout when you subscribe or buy, and on your invoices. Plans renew automatically each month until cancelled.
• Guest texts. The guest texts included with your plan, and what applies after that, are shown on our pricing page.
• Done-for-you setup. Where we offer optional one-time setup by our team, its fee is shown on the pricing page. Self-serve setup is free.
• Taxes. Prices are in US dollars and do not include taxes. We add any sales tax that applies to your purchase at checkout.
• Failed payments. If a payment fails, we may suspend the Service until the payment is made.
• Price changes. We may change our prices. We will tell you at least 30 days before a price increase applies to your subscription, and you can cancel before it takes effect.

Money your guests pay for deposits, card holds and no-show fees is not a payment to us. It goes to your own Stripe account, as described in section 17.

5. Cancellation and refunds

You can cancel your subscription at any time from your account or by contacting us. Cancellation takes effect at the end of your current billing period, and you keep access until then. Refunds are handled under our Refund Policy.

6. Price-match promise

If you find a comparable service at a lower price, we will match it, subject to these conditions:

• The other service must be a table booking service for restaurants that offers the same features you use with ring2table, including an online booking page, table and floor plan management, a waitlist, and guest text messages, plus deposits or card holds if you use them.
• The lower price must be the other provider's current, publicly advertised price for customers in the United States. Private quotes, introductory or limited-time offers, free trials, bundles and prices that depend on other purchases do not qualify.
• We compare the total monthly cost for your actual usage, including plan fees, add-on fees, per-guest or per-booking fees and any other required fees.
• Send the details, with a link or other proof, through our contact form (or this form if you are not a customer yet). Once we verify the offer, the matched price applies from your next billing period. It does not apply to past charges and is not paid as a refund.
• We decide in good faith whether a service is comparable. We may change or end this promise for future billing periods by updating these Terms.

7. Data and privacy

You own your restaurant's data, including your bookings, waitlist and guest list. You give us permission to use it to provide, secure and improve the Service. Your guest list belongs to your restaurant: we never share it with other restaurants, and we never use it to market other restaurants, or our own offers, to your guests. Our Privacy Policy explains how we handle personal information, including the information of your guests. We use trusted service providers, including providers of text messaging, payments, hosting and data storage, to run the Service.

8. Availability and changes

We work to keep the Service running at all times, but we do not guarantee it will be uninterrupted or error-free. The Service depends on internet, text messaging and payment networks and other third-party providers outside our control. We may update or change features from time to time. If we make a change that significantly reduces the Service you pay for, we will tell you in advance where we reasonably can.

9. Intellectual property

The Service, the ring2table and ring2order names and logos, and all related software and content belong to ring2order, LLC or its licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, resell, reverse engineer or build a competing product from the Service.

10. Disclaimer

Except as stated in these Terms, the Service is provided "as is" and "as available". To the fullest extent allowed by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. The Service uses automated systems that can make mistakes. You are responsible for checking bookings, waitlist entries, payments and messages before you act on them, and for the accuracy of your hours, tables, booking rules and payment settings.

11. Limitation of liability

To the fullest extent allowed by law:

• Limited to what you paid. Our total liability for all claims together relating to the Service or these Terms, whether in contract, tort (including negligence) or otherwise, is limited to the amount you actually paid us for the Service in the three months before the event that gave rise to the claim. If you have not paid anything, our liability is zero.
• No indirect losses. We are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost bookings, lost guests, lost data or damage to reputation, even if we were told they were possible.
• How the system works. We are not liable for bookings, waitlist entries, messages or other information that the Service misses or captures incorrectly; for double bookings or tables assigned under your settings; for texts that are delayed or not delivered; for outages of text messaging, internet or payment services or other third-party providers; for guest payments, refunds, no-show fees, chargebacks or disputes between you and your guests; or for anything you, your staff or your guests do based on information from the Service.

You agree that these limits are a fair sharing of risk and are reflected in our prices. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnity and hold harmless

You use the Service at your own risk. You agree to defend, indemnify and hold harmless ring2order, LLC and its members, managers, officers, employees, contractors, resellers and suppliers from and against all claims, demands, losses, damages, liabilities, fines, penalties, costs and expenses (including reasonable attorneys' fees) arising out of or relating to:

• your use of the Service and of the information it gives you, including bookings, waitlist entries and messages;
• your food, drinks, products and services, including allergens, food safety and how you treat your guests;
• deposits, card holds, no-show and late-cancellation fees, refunds, chargebacks and payment disputes with your guests, and your booking, refund and cancellation policies;
• your hours, tables, booking rules, settings and anything else you give us;
• getting any consent the law requires, and following the laws that apply to your text messages, payments, privacy and consumer protection;
• your staff and anyone else who uses your account or your waitlist kiosk; and
• your breach of these Terms or of the law.

We may take part in the defense of a claim with our own lawyers at our own cost. You may not settle a claim in a way that puts any obligation on us without our written consent.

13. Suspension and termination

We may suspend or end your access if you seriously or repeatedly break these Terms, if you do not pay, or if we must do so by law. You may stop using the Service at any time. Sections 7, 9 to 15 and 17 continue after your account ends.

14. Dispute resolution: binding arbitration

Please read this section carefully. You and ring2order, LLC agree to settle disputes by binding individual arbitration, not in court, before a jury or in a class action.

• What this covers. Any past, present or future dispute, claim or controversy between you and ring2order, LLC arising out of or relating to these Terms or the Service, including questions about whether this section applies or can be enforced ("Dispute").
• Informal resolution first. Before either side starts arbitration, it must send the other a written notice of the Dispute. Send yours through our contact form; we will send ours to the email address on your account. The notice must include your name, your restaurant's name and the email on your account, a description of the Dispute, and what you want (including any amount). For 60 days after the notice is received, both sides will try in good faith to resolve it, including at least one video meeting if either side asks. Time limits for bringing the claim are paused during those 60 days. Neither side may start arbitration until this process is finished.
• Arbitration forum. If the Dispute is not resolved, either side may start binding arbitration with National Arbitration and Mediation ("NAM") under its Comprehensive Business Dispute Resolution Rules and Procedures, and, where they apply, its Supplemental Rules for Mass Arbitration Filings, as in effect when the arbitration starts. If NAM is not available, the parties will agree on another arbitration provider, or a court will appoint one.
• How it works. One arbitrator decides the Dispute. Hearings are held by video conference unless the arbitrator decides an in-person hearing is needed, in which case it takes place in New Mexico, USA. The arbitrator can award the same individual relief a court could, but only to the individual party and only as needed for that party's own claim. The decision is final and binding, and judgment on it may be entered in any court that has jurisdiction. The US Federal Arbitration Act governs this section.
• Fees. The party who starts the arbitration pays NAM's filing fee. All other NAM fees and arbitrator fees are paid as NAM's rules provide, unless the arbitrator decides otherwise. Each side pays its own attorneys' fees and costs, unless the law or the arbitrator's award says otherwise.
• Exceptions. Either side may bring an individual claim in small claims court if it qualifies. Either side may also ask a court for an urgent order (an injunction) to stop unauthorized use or misuse of the Service or to protect intellectual property or confidential information, and we may go to court to collect unpaid fees.
• No class actions or jury trials. Disputes may be brought only on an individual basis, not as a plaintiff or class member in any class, collective, consolidated or representative action or arbitration. You and ring2order, LLC each give up the right to a jury trial.
• Mass filings. If 25 or more similar arbitration demands are filed against either side by or with the help of the same or coordinated lawyers or organizations, NAM's mass filing rules apply. The demands will be handled in batches of up to 100, with one arbitrator per batch, and the next batch is not started until the earlier one is resolved, unless the parties agree otherwise. Time limits for claims waiting in a later batch are paused. A court may decide any dispute about whether this paragraph applies.
• Time limit. To the extent the law allows, a Dispute must be started within one year after it arose, or it is permanently barred.
• Governing law and courts. These Terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict-of-law rules. Any Dispute that is allowed to go to court (small claims, an exception above, or if this section is found unenforceable) will be heard in the state or federal courts located in New Mexico, and both sides agree to those courts' jurisdiction.
• If part of this section fails. If the ban on class or representative actions is found unenforceable for a claim, that claim (and only that claim) goes to court instead of arbitration. If any other part of this section is found unenforceable, the rest still applies.
• Changes to this section. If we make a significant change to this section, the version you last accepted applies to any Dispute that arose before the change, and you may reject the change within 30 days by telling us through our contact form.

15. General

• We may update these Terms. If a change is significant, we will notify you by email or in your dashboard before it takes effect, and we may ask you to accept the updated Terms there. Continuing to use the Service after that means you accept the updated Terms.
• You accept these Terms by ticking the agreement boxes when you sign up and in your dashboard. We keep a record of when you accepted and which version.
• The version on this page, with the date at the top, is the current one. Before relying on a copy you saved or printed, check this page or ask us through our contact form to confirm you have our latest version.
• If any part of these Terms is found unenforceable, the rest stays in effect.
• These Terms, with our Privacy Policy and Refund Policy, are the entire agreement between you and us about the Service.
• You may not transfer your account without our written consent.

16. Guest text messages

ring2table sends guests text messages about their table booking or waitlist place at a restaurant that uses the Service: booking confirmations, changes and cancellations, a link to change or cancel, reminders, waitlist confirmations and table-ready alerts. Texts are only sent to a mobile number the guest gives when booking or joining a waitlist. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts, START to receive them again, or HELP for help; you can also contact the restaurant directly. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how mobile numbers are handled.

These texts are about the guest's booking only. ring2table does not send marketing or promotional texts. If a restaurant later sends marketing texts through the Service, it must use its own registered texting number, pay those costs itself, and get each guest's separate consent first. Booking a table or joining a waitlist never signs a guest up for marketing texts.

17. Guest deposits and card holds

With the payments add-on, you can ask guests for a deposit or a card hold (to cover a no-show or late-cancellation fee) when they book.

• You are the merchant. Guest payments are made to your restaurant, not to us. They go straight into your own Stripe account, connected to the Service through Stripe Connect. Your use of Stripe is also governed by Stripe's own terms, which you accept with Stripe.
• No percentage. ring2table takes no percentage or fee from guest payments. The payments add-on is a flat monthly fee shown on our pricing page. Stripe charges its own processing fees to your Stripe account.
• Your policy, your decisions. You set your deposit, card hold, refund, no-show and late-cancellation rules, and you are responsible for them, for showing them clearly to guests before they pay, and for following the laws that apply to them. Decisions to refund, keep a deposit or charge a fee are yours, even where the Service carries them out automatically under your settings.
• Disputes and chargebacks. Questions, refund requests, disputes and chargebacks from guests are between you and your guest. We do not hold guest funds and cannot refund them.

18. Contact

ring2order, LLC
Customers: our contact form.
Everyone else: our contact form.